By hiring Seedling to Stump: Tree and Garden Service, the customer agrees to all their terms and conditions.
Tree Pruning and Removal:
Work quoted is valid for six months from the original quotation date. Any work that is added on-site(or otherwise) and not included in the initial quotation will result in an additional charge. The customer is responsible for asking and obtaining price(s) for any added work. All trees and shrubs should be adequately(with bright noticeable colors) identified before work commences. (Either in person or physically marked). If not identified or adequately marked, there may be an additional charge/limited liability on Seedling to Stump’s part.
We HIGHLY recommend the customer be present the day of work to ensure the job is communicated correctly. All though highly rare, we assume no liability for miscommunications with tree work. It is the customer’s responsibility to effectively communicate, fully read, understand, and sign off on the written quotation.
There are different classes/types of tree pruning. The class/scope of pruning often determines the cost of the pruning. (For example clearance only prunes, customer-specific prunes and full prunes). Please ask our knowledgeable staff if you have any questions regarding your tree pruning. Unless specifically requested, the height of the tree generally remains the same when pruned.
As ISA Certified Arborists, we typically do not take out more than 30% of live growth when pruning a tree. This helps keep the tree happy and healthy.
As per the city of Edmonton by-law, Elm trees can only be prune Oct 1-March 31. This is to prevent Dutch Elm Disease.
Work Completion: All work must be thoroughly checked by the customer prior to the crew leaving site. The onus is on the customer to ensure ALL the work is completed(as in quote) PRIOR to the crew/staff leaving site. There will be additional charges for additional site visits once the crew has left site.
“No Clean Up”:
When a quotation includes “no clean up”, this term refers to leaving all tree debris(branches, brush and wood) on the customer’s premises(or “site”)
Although we are certified and highly educated in the field of urban arboriculture, we make no guarantee about the health/safety of your tree(s). There are several external factors we can decipher, but there is no way to know the true state of the tree unless we cut it down and dissect it. Also, we do not know the history of the tree(s). We assume no liability for this.
As educated, certified Arborists, it is never recommended that we top trees. Topping trees will create additional stress on the tree and creates potential complications for the tree and its health. If the customer insists on having their trees topped, Seedling to Stump assumes no liability for further health problems/complications of the tree.
All customers must contact Alberta One Call for locates BEFORE stump grinding can commence. Failure to do so will result in rescheduling. Mulch produced from stump grindings is ALWAYS left on site. This is an industry-standard and is also done for health and safety purposes. The bigger the stump is, the bigger the pile of mulch on-site. The mulch left is the customer’s responsibility. We reserve the right to cancel or postpone any stump grinding due to unfavorable weather conditions. The customer will not be invoiced for the stump until it has been completed.
Stump grinder grinds the stumps approximately 2-14 inches below grade(depending and specifications) The Arborist may need to dig sample holes to identify lines. This may be necessary to supplement AB One Call’s flagging.
When grinding a stump, Seedling to Stump will only grind visible surface roots, those below ground level will not be addressed. If the customer digs below initial grade(grade/ground at time of quote) those roots will not be addressed. Mulch produced by surface root grinding is left on site.
Surface roots may be extra, if not indicated in initial quotation. It is the customer’s responsibility to ensure the area around the stump is cleared/marked before their date of booking. This includes but is not limited to, rocks and stones, decorative mulch, sprinkler or aeration systems, landscape lighting, and lawn ornaments, etc. Failure to clear the area prior may result in an additional charge and Seedling to Stump assumes no liability for damages incurred if the area is not cleared correctly.
Sometimes, storm damage happens. We are always happy to help. However, due to the increased volume of work, technicality of trees, and extra hours, Emergency Rates may apply.
Payment and Deposits:
Payment is due as soon as the work is completed/and/or the invoice issued. Failure to pay promptly may result in a submission to a collections agency, resulting in an additional 30% collection fee. We accept cash, cheques, E-transfer, and Credit Cards. There is a 10% interest charge (per month/compounded) on all overdue accounts. If the account is submitted to collections, there may an an additional 2% per day/compounded charge until the invoice us paid. We reserve the right to charge the delinquent account (including interest) if the outstanding balance is not paid in a timely manner, using the customer’s credit card on file. Deposits: Deposits for all jobs are nonrefundable. If the work is cancelled the deposit is kept on file to cover already accrued administrative costs. The customer may use the deposit as a credit for future work, where applicable.
Dogs and Fecal Matter:
If a yard has an abundance of canine fecal matter, it poses a health risk to our crew. There will be an additional $50 charge if the fecal matter is not cleaned up and is deemed unsafe and unsanitary to our crew.
It is the customer’s responsibility to remove any and all items from below the “working trees” (such as lawn ornaments, lights in and around the tree(s) furniture, wasps nests, or anything that may pose as a work obstruction). These items should be removed before work commences. Failure to do so will result in an additional charge.
Seedling to Stump does NOT participate in Contras or Trades for Tree work.
Seedling to Stump reserves the right to contact the customer via given email, SMS, postal mail-out or any other medium form for information and promotions. If the customer would like to opt out of these communications please contact
780 637 9680
It makes good economic and environmental sense to keep your firewood. We cut up the main stems and trunk into approximate 1 – 1.5 ft lengths and stack them at the base of the tree, FREE of charge for you.
Fences and Decks:
Seedling to Stump assumes no liability for damages to old, rotting unkempt fences/gates and decks. It is the homeowner’s responsibility to move any fence panels (if needed) for access to stumps.
Discounted offers cannot be combined. Customers may choose what discount best benefits them financially.
Price Matching Policy:
Here at Seedling to Stump, we promote VALUE over PRICE. Why hire us? 20+ years of experience. ISA Certified. We are formally educated in Forestry and Arboriculture and fully Insured. A+ BBB Rating and an Award-winning company.
If the customer cancels and/or hires another company without informing Seedling to Stump within 48 business hours
, there will be a 10% cancellation fee
applied to cover the cost of travel and wages as well as the loss of potential income.
Seedling to Stump reserves the right to cancel any tree work due to unfavorable weather conditions or equipment failure. Safety is our top priority.
100% Satisfaction Guarantee:
Our clients are happy, and if for some reason they are not, we will do our best to make it right. All tree and garden services provided by our team are 100% backed by our satisfaction guarantee.
today to learn all about the fantastic customer service we offer. (*Some restrictions may apply-not money-back guarantee* Seedling to Stump reserves the right to refuse customer service if any of our staff are being disrespected or threatened. We are not responsible if the quote/work/terms and conditions are misinterpreted by the customer.